Refund policy

Last updated: May 31, 2026

At Drivon Designs, we want you to be satisfied with your purchase. This Return & Refund Policy outlines your rights and our processes for returns, exchanges, and refunds. This policy is designed to comply with Australian Consumer Law, while also protecting Drivon Designs and ensuring a smooth process for all customers.

1. Return and Refund Period

You have 30 days from the date you receive your order to request a return or refund. If more than 30 days have passed since receipt, we are unable to offer a refund or exchange, except as required under Australian Consumer Law.

2. Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as when you received it (unused, unworn, unwashed, and undamaged).
Be in its original packaging, with all tags intact.
Include a receipt or proof of purchase.

Items returned without prior approval, or that do not meet these criteria, may not be accepted.

3. How to Request a Return

To start a return, contact us at drivondesigns@gmail.com with your order details and reason for the return. Approved returns will be provided with a return shipping label and instructions. Please do not send items back without prior approval.

4. Shipping and Risk

You are responsible for returning items in a secure manner. Once the item is received by Drivon Designs, the risk passes back to us. We recommend using tracked shipping to ensure the item reaches us safely.

5. Damaged or Faulty Items

Please inspect your order upon arrival. If the item is defective, damaged during shipping, or not what you ordered, contact us immediately at drivondesigns@gmail.com. We will assess the issue and provide a full refund or replacement, in accordance with Australian Consumer Law.

6. Exceptions / Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

Perishable goods, including food, plants, or flowers
Custom, personalized, or made-to-order products
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

7. Exchanges

We do not offer direct exchanges. To receive a different item, you must return the original item and place a separate order for the replacement.

8. EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days for any reason. Items must be returned in their original condition and packaging, with proof of purchase. Shipping costs for returns may apply, unless the item is faulty or damaged.

9. Refund Process

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at drivondesigns@gmail.com.

10. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Consumers are entitled to a repair, replacement, or refund if a product fails to meet a consumer guarantee (e.g., faulty, unsafe, or not fit for purpose).

11. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to initiate a return, please contact:

Email: drivondesigns@gmail.com
Trading Name: Drivon Designs
Business Address: Provided upon approval
Business Phone: +61 477 230 775

Customers must contact Drivon Designs and receive return authorisation before sending any item back. Unauthorised returns may not be accepted.